Voicemail – Groups

Voicemail groups are system extensions used to group multiple voicemail boxes. Any messages left to a voicemail group will then be replicated and sent to the mailboxes inside that group.

For example, A voice message is left to the group (501, for example) all destinations that belong to that voicemail group will receive the same voice message in their personal mailboxes.

TIP: An extension can have multiple MWI locations without the need for a group (setup in the advanced options under “Voicemail”, groups have a separate functionality of replicating the message in each of the mailbox locations.

This screen lists all system voicemail groups with the following details:

• Voicemail Group Name:

Voicemail group name/identifier

(ex. Sales)

• Voicemail Group Number:

Voicemail group extension. Once dialled, the voicemail message will be left to all ‘Destinations’ voice boxes

(ex. 501)

• Mailboxes:

Voicemail boxes assigned to a voicemail group

(ex. 100,101, 102, 105)

• Edit the voicemail group configuration
• Deletes a voicemail group from the system

Adding a Voicemail Group:

• Voicemail Group Name:

Voice mailbox network name

(ex. Create a voicemail group, ‘Night Voicemail’, for example)

• Voicemail Group Number:

Voice mailbox network extension number

Example:

To leave a message to this group mailbox, callers will have to dial the extension number set here, e.g. 501)

• Mailboxes:

A list of mailboxes that belong to this voicemail group is set here

Example: To assign extensions to this voicemail group, choose the mailboxes from the drop down list

• Greeting:

You can choose a uploaded Greeting File

• Incoming Limit (per call)

The maximum number of times each call can enter the Voicemail group. Entering a value in this field will prevent eventual infinite loops that can be accidentally set up on the system.

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